News and Updates from BlythecoDev
Channel News, Development, ERP, Industry News, Sage Software, Weekly Roundup August 27th, 2010
In this week’s update, we are going to cover our progress with product development efforts, commitment to the catalog of products and suggested sites of the week.
bly:Apps Released and Ready on 4.40
BlythecoDev is pleased to announce the continued upgrading of the bly:Apps for 4.40 and we are also starting to prepare for setup on the future releases of MAS 90/200 solutions (4.45 and 4.50). We are currently beginning the upgrade process to future versions as we continue to update the 4.4 products and we will be preparing for this move to the newer versions of the product as the production code becomes available from Sage.
Below is the list of bly:Apps available for release:
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We’re in the VAR 500!
Industry News June 2nd, 2010
The team at Blytheco wants to thank the Everything Channel for naming our company among the VAR 500 - the leading technology integrators nationwide.
The 16th annual ranking VAR 500 list details the leading producers among technology integrators and technology solution provider organizations in North America based on gross worldwide revenue of hardware and software sales, as well as earnings from professional and managed IT services. This year’s list reflects the strength of the technology reseller channel as the ranking includes 182 new companies (including us!).
See more at crn.com, and read about 7 things companies on the list are doing that you can apply in your business.
Beat Grainger? Keep customers happy.
Industry News May 19th, 2010
While perusing the internet for industry news to share with our customer community, I came across a great article in Modern Distribution Management by Ian Heller entitled “The Secret to Beating Grainger”.
I loved the catchy title, but inside are tips that are relevant for many businesses, not those just in the wholesale distribution profession competing with a large giant. In fact, all of us are competing in our respective industries with all kinds of competitors, and shouldn’t we be looking for all of the ways we can keep our customers for life?
His two suggestions that I think fit all businesses are “simplify your transaction process” and “improve technical support”. We know that these two areas of the customer experience are usually where things can go wrong.
I would suggest that you talk to your customers and better understand what they think of your current experience. Often, front-line employees also provide exceptional information on processes that can be improved or just don’t make sense from a customer satisfaction standpoint. Another opportunity is to have an outside company/consultant come in and look at your processes and procedures from another view to help you better decipher what changes will assist you the most to create increases in customer loyalty.
All in all, happy customers don’t leave you. Those that are neutral about the relationship and haven’t been wowed are the customers you have to be concerned about your competition wooing away.