CRM Trend Report - The Blytheco Blog

CRM Trend Report

At the recent Sage Summit customer conference, Sage Business Solutions President Jodi Uecker-Rust and Himanshu Palsule, the executive vice president of the Sage Business Solutions Division, described key trends they are seeing from customers, partners, and in the larger industry landscape and how they are impacting Sage CRM strategies.

The five ideas they discussed are:

Mobile Workforce – taking your business system with you wherever you go. Sage’s commitment to mobility is evident in their SalesLogix mobile offering.

Social Media – A text survey of Summit attendees reported approximately 80 percent of attendees were on Facebook – but only a half of attendees used Twitter. Sage intends to get active in the “social space,” but be sure that involvement is relevant to a business community.

Business Intelligence – Customers expect tools and dashboards that help them make business decisions. Sage’s goal is to have analytics built in to their core applications.

Globalization – International business is trending down from enterprise level companies to the smallest businesses. The Sage company already has a global reach and intends to expand global capabilities of their solutions.

Cloud Computing – Sage wants to offer flexiblity in deployment options, allowing customers to switch between cloud and on-premise applications easily.

The discussion is fully summarized in this article from

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