Our Spring 2016 issue of Bellwether magazine focuses on Secrets of Extraordinary Customer Service. Do you know the keys to providing exceptional customer service? Take our short quiz to find out if you’re the customer service expert in your company or department.
- How much do you like dealing with customers?
- It jazzes me up more than my morning cup of coffee!
- Can’t say I LOVE it, but I am pleasant to clients.
- I run from them like the plague!
- How often are you the “go-to” person for customer issues?
- Always, and with pleasure!
- Uh, never!
- Do customers seek you out because you have helped them before?
- Yes…I get asked for by name and I love it!
- No, but I’ve never received a complaint or write up.
- No, and that’s fine with me!
- Does upper management ask you to handle more challenging customer issues?
- Yes, I always handle the doozies…and clients walk away smiling!
- I’m only asked if someone else isn’t available.
- They don’t ask, and I don’t volunteer!
- If you hand off a customer issue to a colleague, how likely are you to follow up to make sure the issue is resolved?
- Yes, I want to make sure they take care of my peeps!
- I only follow up on a customer issue if I’m afraid someone may drop the ball.
- Why would I? Once I give a customer issue to someone else, it’s their problem!
- Have you developed customer service policies in an effort to improve customer relations?
- Yes, I’ve written customer service policies to improve our service and make sure things are handled the right way.
- I’ve thought about how things should run in our company, but it’s not really my job to set policies or write documents.
A answers: 10 points
B answers: 5 points
C answers: 0 points
If your score is between 45 and 60 points: Congratulations! You are the de facto customer service manager for your organization. This is not a responsibility to be taken lightly, so review the articles and resources in the latest issue of Bellwether carefully. And don’t forget to check out our tool kit at http://www.blytheco.com/customerservicetools.
If your score is between 20 and 45 points, you could potentially be on your way to being your organization’s de facto customer service manager. You know your stuff but your could step up your client happiness game, if you want to keep advancing in your career. Let our tools help orchestrate your next moves: http://www.blytheco.com/customerservicetools.
If your score is less than 20 points: No worries! You are in NO danger of becoming your organization’s de facto customer service manager. But there are elements of customer service in every role. You could use some of our tools to sharpen your skills and improve your performance. Check them out at http://www.blytheco.com/customerservicetools.
Don’t miss a single issue of Bellwether–it’s filled with useful information on managing and growing your business, and it’s free.
Reprinted from the Spring 2016 issue of Bellwether.
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